This Privacy Policy describes how Cool Head Productions (referred to as “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse, we collect information about the individual web pages or products you view, what websites or search terms referred you, and how you interact with the site.

When you make a purchase or attempt to make a purchase through the site, we collect the following information:

  • Name

  • Billing address

  • Shipping address

  • Payment information (including credit card numbers, PayPal, etc.)

  • Email address

  • Phone number

2. How We Use Your Information We use the personal information we collect to:

  • Process your orders and deliver products

  • Communicate with you about your order

  • Screen orders for fraud or potential risk

  • Improve and optimize our website experience

  • Provide you with information or advertising related to our products or promotions (with your consent)

3. Sharing Your Personal Information We do not sell or rent your personal information. However, we may share your information with third-party service providers to help us use your information as described above. For example, we may use:

  • Shopify or WooCommerce to power our online store

  • Google Analytics to understand how our customers use the site

  • Shipping carriers like DHL, FedEx, or local couriers to deliver your orders

We may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information.

4. Data Retention When you place an order, we retain your order information for our records unless and until you ask us to delete it.

5. Your Rights If you are a resident of the EU, UK, or a similar jurisdiction, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, contact us at: support@coolheadproductions.shop

6. Security We take reasonable precautions to protect your information. Your data is stored through secure servers and protected with standard encryption technology. However, no method of transmission over the internet is 100% secure.

7. Changes to This Policy We may update this privacy policy occasionally to reflect changes to our practices or for operational, legal, or regulatory reasons. We recommend reviewing this policy periodically.

8. Contact Us For more information about our privacy practices or if you have questions, please contact us:

📧 Email: info@coolheadproductions.shop

📍 Address: 3 Channel Close, Rhoose CF62 3EH United Kingdom

📞 Phone: +44 1455 630790